Player problems with online casino bonuses
Accrued bonus credits at online casinos do not guarantee real winnings. Moreover, it does not guarantee that the player will be able to withdraw the money thus obtained from their deposit. Thus, it became necessary to describe the difficulties encountered by participants in virtual casino bonus programs.
Types of bonuses at online casinos
The classification below is relative, as promotions or bonuses may be divided along other lines. Free sign-up bonuses are available for new customers. They are credited without the need to deposit money into your account. They can only be taken once.
Invitation Deposits are starter bonus credits that are given when you make a deposit. The offer can be extended to multiple deposits made immediately after registration.
Regular deposit bonuses are reload bonuses that apply on an ongoing basis. This can be daily, weekly or monthly. Sometimes operators allow you to activate them with all deposits. For various actions they are rewards for new loyalty programme levels, other achievements, depositing by specified methods and so on.
Personal freebies are gifts given to customers by the administration. They are most often given to VIPs, but regular players get them as well. In addition, online casinos have other ways of attracting and rewarding customers:
- Freespins – free spins on slot machines. Issued to users for registration, deposits, new levels or other reasons.
- Cashback – return of a part of the lost money. Expressed as a percentage. The size of the cashback usually depends on the status of the client.
- Comp points – points of the loyalty program. Issued for bets, deposits and other actions. It can be exchanged for money or gifts.
- Prize draws – all sorts of raffles, races and other free promotions in which you can get something of value.
Each online casino has its own programme. Therefore, when you start using a certain product, you should familiarize yourself with the rules beforehand. This will help you avoid trouble and also avoid having false hopes.
Problems with getting bonuses
Many online casinos do not accept customers from certain countries for one reason or another. The reasons may vary. For example, there may be too many bonus hunters in these countries, or the institution may have a clear focus on players from certain regions. There are also legal nuances, complexity of financial transactions and so on.
Regardless of the reasons, if a player is undesirable, they will not be given truly lucrative bonuses. It’s not uncommon for a player to register, make deposits and play for money in a casino, but not be allowed to participate in promotions. And there’s nothing you can do about it. Of course, you can ask support to make an exception, but the idea is questionable.
Often players need to enter promo codes in order to take advantage of a promotional offer. Inexperienced customers sometimes forget to enter it, and then wonder why they were not given the promised bonus. If a mistake has been made, you should contact support for help.
To get exclusive bonuses, players need to go to the official website of the casino via an affiliate link. Otherwise, the promotion is not valid. If users forgot to follow the link and have already registered, it is recommended to try to explain the problem to a support staff member.
